COVID-19 Mortgage Payment Relief Lender Contact List

In COVID-19 by Cynthia

Are you looking for mortgage payment relief as a result of the COVID-19 crisis?  We have compiled a list of lender contacts below for your convenience. Please contact your lender directly for mortgage payment relief options.

NOTE: Lenders are experiencing very high call and email volumes, resulting in longer than normal wait times.

We recommend collecting all relevant information prior to contacting your lender.  Be prepared to answer qualifying questions to help the lender choose the correct relief plan for your circumstances.

For those lenders whose email addresses are NOT listed below, please refer to your Annual Mortgage Statement for your lender’s customer service email.

Additional information about payment relief options can be found on the default insurer websites listed here: Genworth, CMHC, and Canada Guaranty.


From all of us at the Balance Mortgages Team and Enrich Mortgage Group, we wish you health and safety during these difficult times.